Our in-depth commercial and technical knowledge allows us to provide bespoke systems support services that fit your business model.
Both our Premium Support and Standard Support services can provide you with IBM iSeries, Infor System 21 & Aurora , BACS and EDI system support that fully meet your needs.
Premium Support benefits:
- No formal contract and no fixed term
- System21/Aurora, bespoke RPG, query's and general AS400 operations
- Business critical response within 2 hours (all others 8 hours)
- Can work in conjunction with Infor standard support
- You define who we can process calls from
- Monthly statement of balance sent to you if any support activity undertaken
Standard Support benefits:
- Unlimited telephone support
- Remote dial up support in conjunction with telephone support
- Guaranteed call logging and response during office hours
- Business critical support response within 2 hours
- All logged support calls monitored over their lifetime
- Monthly reports and system / user analysis
IMS systems support services offer exceptional value for money and provide peace of mind. With our support in place, you can maintain (and often increase) your quality of service, reduce your costs and gain access to rapid diagnosis and resolution of your system problems.
To discuss your support services needs call us on 0845 130 8499.
