At IMS we believe it is critical for us to first fully understand your business before we can design, modify or upgrade a system to meet your needs.
With that in mind, we work closely with our clients to identify their key objectives and the outcomes required by the business, and only once this is agreed do we consider the system developments required. Our focus is to find you a practical solution and we are determined and committed to finding you a solution that not only meets your technical needs, but also adds value to your business and provides good value for money.
IMS provide services relating to new IT systems, developing your current System 21 (Infor software and Aurora) ERP software, upgrading your IBM Power8 servers (iSeries), full system integration or data extraction and migration projects. We will be there to help you all the way, or as much as you need. We’ll work closely with you to achieve the best from your IT systems with minimum disruption and maximum success. Our partnership approach means that we will provide you with on-going support services to help you to reduce downtime and maintain and increase the quality of your service and increase your savings!
We believe your success is our success!
The IMS Success Story
We started the company in July 1990, and we are delighted to say that in 2018 we have had another record year with a number of key firsts! Revising our systems and the introduction of our new customer service ticket system and the background systems to support it has been a challenge but is now working a treat and allowing us to monitor and control the status of jobs for our support clients more efficiently than ever before. GDPR compliance meant introduction of new client database controls but has also meant we now have more accurate and better quality data.
New projects related to exciting new areas such as Time Recording in production, SAP migration and supplier invoice upload have all kept my team of consultants motivated and challenged and MTD with its deadline of 31st March 2019 meant a hectic end to 2018 and a fast start into 2019.
The number of clients using Premium Support has continued to grow as word spreads and an ever-increasing numbers of clients appreciate having someone they can call about ANYTHING related to System 21 (Infor software and Aurora) with confidence that their problem will be resolved.
With our continual investment in new services, while ensuring we are still offering a personal service; it looks like 2018/19 is set to be another great year. If you want to work with a successful business that is continually growing and investing in its services, then call David Harrison on 0845 1308499 to arrange a ‘without obligation’ meeting.
You may be pleasantly surprised.