Series 1 Data Corruption – Troubleshooting and Rapid Response
ebm-papst UK called on IMS to provide urgent assistance when an unexpected hardware failure and power outage combined to corrupt their data.
ebm-papst are the world’s leading manufacturer of high efficiency fan and motor products. ebm-papst help their customer to identify the optimum air movement solution for any given situation. With an extensive product range, world class technical support, bespoke design and assembly capabilities and a logistics service EBM can support a very wide range of air movement requirements. EBM was created by the merger of three companies, has a group turnover of E1.349 billion and has its headquarters in Germany.
Problems have a habit of occurring at the worst possible time, in the case of ebm-papst UK a hardware problem occurred during the period when they were preparing their year-end reporting. Unexpected hardware problems on their iSeries combined with power outages resulted in a corruption of postings to the general ledger. The initial investigation was done internally but their internal resources were unable to understand what had occurred, so they consulted their support provider. Unfortunately they too were unable to explain what had gone wrong, and also were unable to provide the figures for any necessary corrections.
Although the ebm-papst iSeries system in the UK is supported by a third party support supplier, ebm-papst UK had also been a client of Integrated Management Solutions (Global) Ltd for many years. When both internal and supplier support failed ebm-papst UK approach Integrated Management Solutions (Global) Ltd and they responded immediately to the urgency of the situation and began to analyse the erroneous data and work out what had gone wrong. After many hours of analysis the problem was identified. Not only had the system missed a day’s movements, but it had also created an extra spurious posting. Integrated Management Solutions (Global) Ltd compared all of the data and compiled this into a spreadsheet so that ebm-papst UK could post the necessary correcting journals. The data was also available to provide data to support the correction, in preparation for when it would be required by the auditors.
ebm-papst UK were impressed both by the speed of response and that the work had been undertaken with no formal support arrangement. They immediately agreed to commit to Integrated Management Solutions (Global) Ltd Premium Support to cover this issue and for any others should they occur. ebm-papst UK are now a contracted Integrated Management Solutions (Global) Ltd customer and have the confidence that Integrated Management Solutions (Global) Ltd will support them whatever happens. Download Case Study as PDF