IMS Support Options
IMS systems support services offer exceptional value for money and provide peace of mind. With our support in place, you can maintain, and often increase, your quality of service. You can reduce your costs and gain access to rapid diagnosis and resolution of your system problems.
- Unlimited telephone support
- Remote VPN support in conjunction with telephone support
- Guaranteed call logging and response during office hours
- Business critical support response within 2 hours
- All logged support calls monitored over their lifetime
- Monthly reports and system / user analysis
The service that can be used for anything; from iSeries Aurora user training to running queries on the IBM Power8 (iSeries). We provide tailored support for you to supplement your existing plan
Premium support covers all iSeries Aurora, bespoke RPG, queries and general Power8 servers (iSeries) operations. There is no formal contract required and there is no fixed term. All that is required is a minimum of 3 days commitment and this unique service operates on a simple ‘pay and go’ concept, with a minimum charge of 1hr per support call.
Designed for maximum flexibility and fairness the service can be used in conjunction with any other support package you may already have, including Infor standard support.
Contact IMS today and request a FREE System Health Check.
IMS systems support services offer exceptional value for money and provide peace of mind. With our support in place, you can maintain, and often increase, your quality of service. You can reduce your costs and gain access to rapid diagnosis and resolution of your system problems. Read more...
IMS expertise in sectors such as food and drink manufacturing, engineering and distribution has helped position us a specialist and leading authority when it comes to fully optimising Infor System 21 (formerly JBA and GEAC) and its latest release, Aurora. Read more...
Integrated Management Solutions (Global) Ltd are your one-stop-shop for all your IT needs.
Call us on 0845 130 8499 today to speak to one of our team and see how we can improve your business performance, or submit an enquiry to one of our team and we guarantee a response within 24hrs of submission email@example.com
Alternatively, let us know your contact details and we’ll get in touch as soon as possible.