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IMS will work in partnership to maximise IBM i technology efficiencies and reduce IBM i running costs using highly skilled solutions and expertise.

Our goal is to promote business growth and a competitive edge by utilising best-practice IBM i methodologies.

Technology Refreshes

All #IBM i software releases have a limited support timeframe. When a software release reaches End of Life, upgrades are available for a limited time only.

Make sure you are up to speed with the most recent advancements and ensure your updates are in place.

We can help you to maintain, and often increase, your quality of service.

You can reduce your costs and gain access to rapid diagnosis and resolution of your system problems.

Standard Support

  • Unlimited telephone support
  • Remote VPN support in conjunction with telephone support
  • Guaranteed call logging and response during office hours
  • ITSM available for quicker response times –  1 hour for business-critical and 4 hours for non-critical
  • All logged support calls monitored over their lifetime
  • Monthly reports and system/user analysis

Premium Support

The service can be used for anything; from iSeries Aurora user training to running queries on the IBM i Power8 (iSeries). We provide tailored support for you to supplement your existing plan. No formal contract is required and there is no fixed term. Minimum of 3 days commitment. This unique service operates on a simple ‘pay and go’ concept, with a minimum charge of 1hr per support call. Designed for maximum flexibility and fairness the service can be used in conjunction with any other IBM i support package you may already have, including Infor standard support.

Support for IBM solutions – IBM i and iSeries Aurora

IMS expertise makes us a leading authority when it comes to fully optimise System 21 (iSeries Aurora).

Many businesses fail to fully optimise System 21 or Aurora and unnecessarily invest in upgrades or replacement systems. IMS can save your business money and help to make your processes more efficient and effective.

IMS expertise makes us a leading authority when it comes to fully optimise System 21 (iSeries Aurora).

We have worked with Infor System 21 for many years and our strengths focus around:

Many businesses fail to fully optimise System 21 or Aurora and unnecessarily invest in upgrades or replacement systems. IMS can save your business money and help to make your processes more efficient and effective.

Network Support

At IMS we offer network support solutions that are specific to IBM Power servers (iSeries)/AS400 environments, often IBM i systems are totally independent of the clients’ normal server/pc based network. We can help integrate the two environments helping improve productivity and the management of both the server and IBM i.

We understand both the Microsoft windows side of the network and also the IBM i specifics which are not often concerned when the systems are set up. We can help you with this.

We also offer support on IBM i network services (Web server, Apache, Web sphere MQ and advanced SMTP configurations. As well as supporting Microsoft based services associated with the above. As often services cross over between environments as an example it’s not uncommon for an IBM i system to use a Microsoft exchange mail server as its mail relay.

The above is often integral to the operations of ERP systems often running on the IBM i. So it makes sense to have a partner who understands both aspects. IMS are such a partner.

We offer both ad-hoc support or individually customised support contracts.

VPN network Support/firewall support

IMS offer support and implementation of IP based VPN services. We can assist with the support of existing VPN setups. We have experience of both Cisco and Watchguard appliances. We offer both ad-hoc support for specific issues or network changes. Alternatively, we can fully manage this aspect of your network on a support contract.

IMS has experience in both managed services (eg . Virgin IPVPN/MPLS), where the operator supplies circuits and managers the firewall and routers. If the customer wants to run their own VPN services across an existing internet connection we can design a project to deliver this. Supply of equipment, network design and system implementation is also an area of expertise.

IMS helps with both site to site VPN solutions and remote VPN setups for home workers and field sales. Allowing both notebook and tablet solutions (Such as IPAD’s) to give secure connectivity back to the back office system and IBM i based ERP systems.

IMS can also manage firewall security which is often integral to the security of both your Windows-based systems and also IBM i system if you are planning to or currently have systems that are exposed to the internet.

IMS can help you with this and make sure your systems are totally secure.

0845 130 8499

  • Standard Support

    Unlimited access to our technical team means IMS will always be on hand to assist whatever the issue and whenever it occurs. We thrive on providing rapid diagnosis and resolution of your system problems and work collaboratively to deliver these objectives minimising downtime.


  • Premium Support

    Our Premium Support offering can be used across a range of functions from the ERP to IBM Server environments. IMS offers a bespoke service with no formal contract or fixed term designed for maximum flexibility. This unique service operates on a simple ‘pay and go’ concept to work in conjunction with any existing arrangements.


  • IBM Solution Support

    IMS is a leading authority when it comes to fully optimising Infor System 21 and Aurora ERP. We have been an Infor System 21 specialist for many years, and our strengths focus around but are not exclusive to: Project Management & Scheduling, Manufacturing/Materials Planning, Financials, Inventory and Purchasing.

    Our Solution Expertise:

    System 21 Aurora Configurator, System 21 Francais, System 21 Aurora CS&L Database, System 21 Aurora Customer Returns, System 21 Aurora Distribution Requirements Planning, System 21 Aurora Document Processing, System 21 Aurora EDI Interface, System 21 Aurora Enterprise Orders, System 21 Aurora Finance, System 21 Aurora Forecasting, System 21 Aurora General Ledger, System 21 Aurora Generic application, System 21 Aurora Generic Finance Database, System 21 Aurora Inventory Management, System 21 Aurora Location Control, System 21 Aurora Manufacturing, System 21 Aurora Manufacturing Database, System 21 Aurora Manufacturing MRP, System 21 Aurora Master Production Scheduling, System 21 Aurora Material Requirements Planning, System 21 Aurora Multi-currency, System 21 Aurora OM Order Management, System 21 Aurora Order Capture, System 21 Aurora PC Uplift, System 21 Aurora PDM – Base, System 21 Aurora PDM – Extended, System 21 Aurora Prime Currency Conversion, System 21 Aurora Production Control, System 21 Aurora Production Definition Maintenance, System 21 Aurora Production Order Control, System 21 Aurora Production Support, System 21 Aurora Purchase Management, System 21 Aurora Purchase Requisitions, System 21 Aurora Report Writer, System 21 Aurora Requisitioning, System 21 Aurora S21 to Aurora Conversion, System 21 Aurora Sales Analysis, System 21 Aurora Sales Order Processing, System 21 Aurora Schedule Control, System 21 Aurora STRM400, System 21 Aurora Telesales, System 21 Aurora Transport Planning, System 21 Aurora Trusted Link, System 21 Aurora US Sales Tax, System 21 Aurora Warehousing, System 21 Aurora Workspace, System 21 Aurora World Trade


  • Hardware Support

    Working in partnership with BlueChip we offer comprehensive lifecycle support solutions for your IBMi Series infrastructure. Maintaining tight SLA’s, our response times reflect on the urgency to efficiently manage your business-critical functions. Contact us for further information on our Hardware Support terms.

    iSeries Consultancy and Support Overview:

    RPG400, RPGSQL, RPG FREEFORMAT, QUERY 400, SQL 400, DFU 400, IFS, OS400, OS400, AS400 Communications Management

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