System Support

Providing exceptional value for money and peace of mind.

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We can help you to maintain, and often increase, your quality of service.

You can reduce your costs and gain access to rapid diagnosis and resolution of your system problems.

Standard Support

  • Unlimited telephone support
  • Remote VPN support in conjunction with telephone support
  • Guaranteed call logging and response during office hours
  • Business critical support response within 2 hours
  • All logged support calls monitored over their lifetime
  • Monthly reports and system / user analysis

Premium Support

The service that can be used for anything; from iSeries Aurora user training to running queries on the IBM Power8 (iSeries). We provide tailored support for you to supplement your existing plan. No formal contract required and there is no fixed term. Minimum of 3 days commitment. This unique service operates on a simple ‘pay and go’ concept, with a minimum charge of 1hr per support call. Designed for maximum flexibility and fairness the service can be used in conjunction with any other support package you may already have, including Infor standard support.

0845 130 8499

solutions@imsolutions.info

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Contact Us

The Granary
Mappleton
North Hykeham
Lincoln
LN6 9TQ