IMS Support Options

Providing exceptional value for money and peace of mind.

We can help you to  maintain, and often increase, your quality of service. You can reduce your costs and gain access to rapid diagnosis and resolution of your system problems.

Standard Support

  • Unlimited telephone support
  • Remote VPN support in conjunction with telephone support
  • Guaranteed call logging and response during office hours
  • Business critical support response within 2 hours
  • All logged support calls monitored over their lifetime
  • Monthly reports and system / user analysis

Premium Support

The service that can be used for anything; from iSeries Aurora user training to running queries on the IBM Power8 (iSeries). We provide tailored support for you to supplement your existing plan. No formal contract required and there is no fixed term. Minimum of 3 days commitment. This unique service operates on a simple ‘pay and go’ concept, with a minimum charge of 1hr per support call. Designed for maximum flexibility and fairness the service can be used in conjunction with any other support package you may already have, including Infor standard support.

Contact IMS today and request a FREE System Health Check.

System Support

IMS systems support services offer exceptional value for money and provide peace of mind. With our support in place, you can maintain, and often increase, your quality of service. You can reduce your costs and gain access to rapid diagnosis and resolution of your system problems. Read more...

IBM Support

IMS expertise in sectors such as food and drink manufacturing, engineering and distribution has helped position us a specialist and leading authority when it comes to fully optimising Infor System 21 (formerly JBA and GEAC) and its latest release, Aurora. Read more...

Integrated Management Solutions (Global) Ltd are your one-stop-shop for all your IT needs.

Call us on 0845 130 8499 today to speak to one of our team and see how we can improve your business performance, or submit an enquiry to one of our team and we guarantee a response within 24hrs of submission solutions@imsolutions.info

Alternatively, let us know your contact details and we’ll get in touch as soon as possible.