IMS Support Options

IMS systems support services offer exceptional value for money and provide peace of mind. With our support in place, you can maintain, and often increase, your quality of service. You can reduce your costs and gain access to rapid diagnosis and resolution of your system problems.

Standard Support

• Unlimited telephone support
• Remote VPN support in conjunction with telephone support
• Guaranteed call logging and response during office hours
• Business critical support response within 2 hours
• All logged support calls monitored over their lifetime
• Monthly reports and system / user analysis

Premium Support

The service that can be used for anything; from iSeries Aurora user training to running queries on the IBM Power8 (iSeries). We provide tailored support for you to supplement your existing plan

Premium support covers all iSeries Aurora, bespoke RPG, queries and general Power8 servers (iSeries) operations. There is no formal contract required and there is no fixed term. All that is required is a minimum of 3 days commitment and this unique service operates on a simple ‘pay and go’ concept, with a minimum charge of 1hr per support call.

Designed for maximum flexibility and fairness the service can be used in conjunction with any other support package you may already have, including Infor standard support.

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Contact IMS today and request a FREE System Health Check.

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