Inefficient workflows can have a serious impact on the efficiency of any business.  An interesting example is provided by a recent project worked on by IMS consultants related to a clients business rebate system.

On examining the existing system workflow it was found to be was cumbersome, time consuming and prone to errors. The account manager would manually complete a form, which was submitted for review and authorisation by both their line manager and the head of the business unit. Once authorised the rebate request was forwarded to the finance department where a spreadsheet-based system was used to calculate final figures, the data was entered manually, and the final rebate calculated and implemented.

IMS were able to establish the workflow and create a beginning to end online system where authorisation is handled electronically and does not require the authorising person to be in the same building, or even the same country.  In this case, authorisation is completed using PDF electronic signatures and the data is automatically transferred to the finance department, where all manual data entry is removed avoiding data entry errors.  The whole process is smooth, fast, location independent, platform independent and highly accurate.

Don’t let cumbersome workflows reduce your operational efficiency, contact IMS today for a discussion. Call David Harrison on 07500 933592 or contact him on