Support Services

IMS offer a range of support services to suit the needs of your business, with a 1 -hour response time for business-critical issues as standard, and 98% of support calls rated 5/5*. We can also develop a helpdesk user interface for your organisation which integrates with the IMS helpdesk solution, simplifying the reporting process.

*based on average of 5815 actual ratings from June 2018 to August 2023

Silver Support

Enjoy the same SLA’s as our Gold Support, with no minimum term contract.


Gold Support

Hybrid unlimited telephone and remote VPN support during office hours, with a 1-hour response time for business-critical issues. Monthly reports and system analysis as standard with training options available.


Platinum Support

Bespoke support service fully customised to the applications and needs of your organisation for the ultimate protection against disruption caused by technical issues.

Business Partners

Complimentary System Audit

Request a free 1-day audit to review your IBM i for valuable insights into how to enhance your system performance.

Request your system audit