IMS offer a range of support services to suit the needs of your business, with a 1 -hour response time for business-critical issues as standard, and 98% of support calls rated 5/5*. We can also develop a helpdesk user interface for your organisation which integrates with the IMS helpdesk solution, simplifying the reporting process.
Enjoy the same SLA’s as our Gold Support, with no minimum term contract.
Hybrid unlimited telephone and remote VPN support during office hours, with a 1-hour response time for business-critical issues. Monthly reports and system analysis as standard with training options available.
Bespoke support service fully customised to the applications and needs of your organisation for the ultimate protection against disruption caused by technical issues.