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PRIVACY POLICY

Last Updated: 19 June 2026

1) INTRODUCTION

Welcome to the Integrated Management Solutions (Global) Ltd (“IMS”, “we”, “us”, and “our”) Privacy Policy.

IMS respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share and otherwise process your personal data when you visit our website at www.imsolutions.info (“our website”), regardless of where you access it from, and when you interact with us through any other means including email, telephone, post, social media and face-to-face contact.

This Privacy Policy is intended to comply with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (“PECR”), and the Data (Use and Access) Act 2025, as amended from time to time.


2) IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this Privacy Policy

This Privacy Policy explains how IMS collects and processes your personal data, including any personal data you provide when you:

  • enquire about or purchase products or services;
  •  subscribe to newsletters or communications;
  • participate in surveys or promotions;
  • contact us; or
  • otherwise interact with us.

Children
Our website is not intended for children under the age of 16 and we do not knowingly collect personal data from children without appropriate consent or another lawful basis for processing.

Controller
Integrated Management Solutions (Global) Ltd is the controller and responsible for your personal data.

Data Protection Officer
We have appointed a Data Protection Officer (“DPO”) responsible for overseeing compliance with this Privacy Policy and applicable data protection legislation.

Contact Details
Integrated Management Solutions (Global) Ltd

Data Protection Officer:
Simon Sherwood

Email:
ssherwood@imsolutions.info

Complaints Email:
solutions@imsolutions.info

Postal Address:
The Granary
Mappleton
North Hykeham
Lincoln
LN6 9TQ

Telephone:
0845 130 8499

Data Protection Complaints
If you have concerns regarding how we have collected, used, stored or otherwise processed your personal data, you should submit your complaint in the first instance by emailing: solutions@imsolutions.info

We will acknowledge receipt of your complaint, investigate the matter fairly and objectively, and respond within a reasonable period.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Website:
www.ico.org.uk

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in law, guidance or business practices. Historic versions are available upon request.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

Third-Party Links

Our website may contain links to third-party websites, plug-ins and applications. We do not control such websites and are not responsible for their privacy practices. We encourage you to review their privacy notices.

3) THE DATA WE COLLECT ABOUT YOU

We may collect, use, store and transfer the following categories of personal data:

Identity and Contact Data
Including name, title, employer, job title, postal address, email address and telephone numbers.

Financial Data
Including bank account details and payment information.

Services Data
Including details of products and services obtained from us.

Technical Data
Including IP address, browser information, device information, operating system, time zone and location data.

Usage Data
Including information about how you use our website, products and services.

Marketing and Communications Data
Including your marketing preferences and communication preferences.

We may also create and use aggregated or anonymised data for statistical and business purposes.

Unless specifically required for a service we provide, we do not intentionally collect special category personal data or criminal offence data.

4) HOW YOUR PERSONAL DATA IS COLLECTED

We collect personal data through:

  • direct interactions with you;
  • correspondence by telephone, email, post or in person;
  • website forms;
  • cookies and similar technologies;
  • publicly available sources such as Companies House;
  • professional advisers acting on your behalf;
  • service providers involved in delivering our services.

5) HOW WE USE YOUR PERSONAL DATA

We will only process your personal data where a lawful basis applies.

These lawful bases include:

  • performance of a contract;
  • compliance with legal obligations;
  • legitimate interests;
  • consent where required.

Legitimate Interests

We may process personal data where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms. Where required, we undertake appropriate assessments before relying on this lawful basis.

Typical purposes include:

  • providing services;
  • managing customer relationships;
  • responding to enquiries;
  • collecting payments;
  • maintaining records;
  • improving services;
  • website administration and security;
  • fraud prevention;
  • staff training and quality monitoring;
  • direct marketing where permitted by law.

Marketing

We will only send electronic marketing communications where we have your consent or another lawful basis under PECR.

You may opt out at any time by contacting us or using any unsubscribe mechanism included in our communications.

Automated Decision-Making

IMS does not currently make decisions based solely on automated processing, including profiling, which produce legal effects concerning individuals or similarly significant effects. Should this change, we will update this Privacy Policy and provide any information required by law.

Cookies

Our website uses cookies and similar technologies. Further details are available in our Cookie Policy.

DISCLOSURE OF YOUR PERSONAL DATA

We may share personal data with:

  • IT and system providers;
  • payment providers;
  • professional advisers;
  • insurers;
  • regulators and governmental authorities;
  • suppliers and subcontractors;
  • purchasers or successors in the event of a business sale, merger or restructuring.

All third parties are required to process personal data securely and only for authorised purposes.

INTERNATIONAL TRANSFERS

Some suppliers or service providers may process personal data outside the United Kingdom.

Whenever personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

  • UK adequacy regulations;
  • the UK International Data Transfer Agreement (IDTA);
  • the UK Addendum to the International Standard Contractual Clauses;
  • any other transfer mechanism recognised under UK law.

Further information is available upon request.

6) DATA SECURITY

We implement appropriate technical and organisational security measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration or destruction.

Access to personal data is restricted to those with a legitimate business need.

We maintain procedures for managing suspected personal data breaches and will notify affected individuals and regulators where legally required.

7) DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting and reporting obligations.

Retention periods are determined by considering:

  • legal requirements;
  • contractual obligations;
  • business needs;
  • the nature and sensitivity of the information.

Further details are available on request.

Where appropriate, personal data may be anonymised and retained for statistical or research purposes.

8) YOUR LEGAL RIGHTS

Subject to applicable law, you have the right to:

  • access your personal data;
  • rectify inaccurate personal data;
  • request erasure of personal data;
  • restrict processing;
  • object to processing;
  • withdraw consent;
  • data portability;
  • complain about our processing activities.

Exercising Your Rights

Requests should be sent to:

ssherwood@imsolutions.info

or

solutions@imsolutions.info

We may request proof of identity before responding.

We will normally respond within one month, although this period may be extended where permitted by law.

Right to Complain

If you are dissatisfied with the way we handle your personal data or any request you make under data protection legislation, you may submit a complaint to:

solutions@imsolutions.info

You also have the right to complain directly to the Information Commissioner’s Office.

9) GLOSSARY

Lawful Bases

Consent
Where you have freely given clear permission for processing.

Performance of a Contract
Processing necessary to perform a contract with you or take steps before entering into a contract.

Legal Obligation
Processing necessary to comply with a legal or regulatory obligation.

Legitimate Interests
A legitimate business or commercial interest pursued by IMS or a third party that is balanced against your rights and freedoms.

Third Parties

Examples include:

  • IT hosting providers;
  • software providers;
  • telecommunications providers;
  • accountants;
  • auditors;
  • insurers;
  • solicitors;
  • banks;
  • regulators;
  • governmental authorities.

Further details of specific processors and suppliers may be provided upon request.

A further improvement would be to create a separate Cookie Policy and add a section identifying the actual systems IMS uses (for example Microsoft 365, Google Analytics, CRM software, website hosting provider and email marketing platform). The ICO increasingly expects privacy notices to identify categories of recipients with greater specificity rather than relying solely on generic descriptions.