The IMS best practice IMS ITSM is now fully operational as our support desk.  The ITSM solution enables all requests to be allocated from a central source so that no calls are missed and our high level of response continues.

All support requests should be emailed to where we will automatically log the call and send a response to confirm receipt of the request. An immediate automated response will provide you with a reference and once your call is assigned an IMS consultant will make direct contact. Support calls will only be closed by agreement.

For a speedy response when sending a support request IMS needs only two things:
•    Description of fault
•    Site contact details including email and telephone

If you have any queries please call David Harrison on  07500 933592 or contact him on