The IMS best practice IMS ITSM is now fully operational as our support desk. The ITSM solution enables all requests to be allocated from a central source so that no calls are missed and our high level of response continues.
All support requests should be emailed to firstname.lastname@example.org where we will automatically log the call and send a response to confirm receipt of the request. An immediate automated response will provide you with a reference and once your call is assigned an IMS consultant will make direct contact. Support calls will only be closed by agreement.
For a speedy response when sending a support request IMS needs only two things:
• Description of fault
• Site contact details including email and telephone
If you have any queries please call David Harrison on 07500 933592 or contact him on email@example.com.