Many businesses have no formal way to report IT issues in the business. When there is an issue and the reporting person calls the IT person but cannot get hold of them there is no formal call logging system.

IMS can provide the Invgate help desk system outsourced as a cloud service on a monthly fee and supported by the IMS operated help desk. Using this service will provide you with reporting, prioritising visibility of support issues and monitoring real-time information.
We will develop a bespoke system based on the IMS model so you can have your own helpdesk tailored to your business requirements andintegrated with the IT practices of your business.

With the help from IMS, it becomes easy to meet your ISO commitments to quality business processes.

Call 0845 1308499 or email ssherwood@imsolutions.info if you have any questions or would like to discuss how IMS can support your support

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