Support from the Specialists

Our mixture of IBM Power servers (iSeries) and WAN/LAN experience puts IMS in a unique position to provide both ongoing support contracts and ad-hoc support for IBM System 21 (Infor software and Aurora) issues. We can help you to  maintain, and often increase, your quality of service. You can reduce your costs and gain access to rapid diagnosis and resolution of your system problems.

Standard Support

  • Unlimited telephone support
  • Remote VPN support in conjunction with telephone support
  • Guaranteed call logging and response during office hours
  • Business critical support response within 2 hours
  • All logged support calls monitored over their lifetime
  • Monthly reports and system / user analysis

Premium Support

The service that can be used for anything; from iSeries Aurora user training to running queries on the IBM Power8 (iSeries). We provide tailored support for you to supplement your existing plan. No formal contract required and there is no fixed term. Minimum of 3 days commitment. This unique service operates on a simple ‘pay and go’ concept, with a minimum charge of 1hr per support call. Designed for maximum flexibility and fairness the service can be used in conjunction with any other support package you may already have, including Infor standard support.

Contact IMS today and request a FREE System Health Check.

If you want to work with a successful business that is continually growing and investing in its services, then call Archie Gardner on 0845 1308499 or 07885104218 to arrange a ‘without obligation’ meeting.